Matrix-IFS’ certified implementation department will be engaged with your team to implement any ‘Out-of-Box’ products or solutions, within AML, Trade Surveillance, Fraud Prevention, Case Management, and Risk domain. You can count on our team members to have hands-on experienced with the latest versions of the software used by your organization. We will openly advise you on the capabilities and limitations of available technologies and always find a competent or viable solutions to work around any such limitations.

For organizations who face gaps when ‘Out-of-Box’ solutions don’t meet business needs, or if the solution doesn’t exist and requires you to have an in-house bespoke model/solution development, our Professional Services team can assist. Our Business Analysts will work with your users and our Subject Matter Experts to understand, review and document the requirements, and our experienced development team will assist you to bring those requirements into life by developing those custom models using the right technology.

As we enter the new decade, case management systems are have becomes a central competent in the success of an organization’s financial crime program. Whether it is the implementation, configuration, customization or enhancements of your case management application, our UI team can help you achieve it. Our UI expert team consists of Business Analysts, Web Developers, Testers and UI focused Subject Matter experts that will ensure a seamless and easy interface for your business users. Our expertise also combines automation capabilities, connecting your case management to the external world around it.

With frequent versions of products, solutions and platforms being released, it can be very challenging for customers to keep up with the new enhancements and benefits newer versions have to offer. Our team will ensure that your systems and applications are updated to the most recent versions, latest patches installed, helping you to avoid any hurdles along the way. With hundreds of upgrades already implemented, our technology team can leverage our experience to avoid any issues during the upgrade process.

Whether it is an implementation, upgrades or custom model development, testing remains a big part of the process in every project. Our team doesn’t just bring their expertise and tools into the testing process, but also the knowledge of compliance products. Involving your users and technology team in the testing process remains our focus throughout the project, ensuring the best quality of delivery. We perform nonfunctional testing that includes but is not limited to, UI, logic, ETL, data load strategy, and regression testing.

Project-specific teams will help you reach production, but it is our production support team that will assist you on a daily basis and ensure that your systems are always up and running, batches are completed within the SLA, and that upstream systems provide data on-time. Any queries or issues you might have in the live system, our production support team is available 24*7 to support your global users base, on a dedicated or on-demand basis.

Harnessing the power of emerging technologies requires you to overcome complex systems integration challenges, both within your own organization and external partners. Our focus is to create a powerful interlinking with legacy, new, and future technologies that ensure cost-effective, ROI-centric delivery of solutions in an exploding market with expanding needs.

We execute system and applications performance tuning based on the customer’s data volumes to ensure they fit within the SLA needs. Our team of Solution Architect will help you plan and implement the performance tuning process for either regional, local or global demands, ensuring your system and infrastructure capacity meet the data and processing requirements while tuning your long-running queries, and keeping your environments within the SLA’s response time. Over the years, Our specialists have worked with hundreds of organizations with diverse technology footprint, and will be able to optimize them according to your needs.

As part of every implementation project, Matrix-IFS will provide knowledge transfer to the client’s business and technical teams, focused around the areas included in the project’s scope. The objective of such training is to enable the client’s team to use and support the solution in the best possible way, utilizing all available capabilities to improve results and shorten timelines in their day-to-day work.